Update - We are continuing to work on a fix for this issue.
May 08, 2026 - 11:00 UTC
Identified - The issue has been identified, and the team is working on a fix.
May 07, 2026 - 11:19 UTC
Investigating - Due to persistent issues with one of our backend clusters, some customers may experience slower performance, difficulty accessing various applications, or delays in data ingestion.
May 07, 2026 - 11:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 06, 2026 - 05:25 UTC
Investigating - We are experiencing a recurring problem where some customers’ Galore V1 APIs respond slowly or not at all. The team is actively investigating the issue.
Apr 28, 2026 - 14:04 UTC
My Vessels
Degraded Performance
90 days ago
96.61
% uptime
Today
Applications
Degraded Performance
90 days ago
99.53
% uptime
Today
Cargo Quality
Operational
90 days ago
100.0
% uptime
Today
CII
Operational
90 days ago
100.0
% uptime
Today
Condition Monitoring Application
Operational
90 days ago
100.0
% uptime
Today
Data Explorer
Degraded Performance
90 days ago
97.94
% uptime
Today
Data Quality
Degraded Performance
90 days ago
96.38
% uptime
Today
Digital Signature
Operational
90 days ago
100.0
% uptime
Today
Export Hub
Operational
90 days ago
100.0
% uptime
Today
Fleet Explorer
Operational
90 days ago
100.0
% uptime
Today
Fleet Overview
Operational
90 days ago
100.0
% uptime
Today
Fleet Registry
Operational
90 days ago
100.0
% uptime
Today
Knowledge Hub
Operational
MDT Hull
Operational
90 days ago
100.0
% uptime
Today
MDT Trim
Operational
90 days ago
100.0
% uptime
Today
MDT Trim Lite
Operational
90 days ago
100.0
% uptime
Today
Report Hub
Operational
90 days ago
100.0
% uptime
Today
Tank Application
Operational
90 days ago
100.0
% uptime
Today
Tank Insight
Operational
90 days ago
100.0
% uptime
Today
Voyage Insight Service
Operational
90 days ago
100.0
% uptime
Today
Voyage Optimizer
Operational
90 days ago
100.0
% uptime
Today
Vessel Performance Merchant
Degraded Performance
90 days ago
96.29
% uptime
Today
Vessel Performance Offshore
Operational
90 days ago
100.0
% uptime
Today
Data Services
Degraded Performance
90 days ago
99.25
% uptime
Today
AIS data stream
Operational
90 days ago
100.0
% uptime
Today
CoachReport Scheduler
Operational
90 days ago
100.0
% uptime
Today
Fleet Registry API
Operational
90 days ago
99.44
% uptime
Today
GSN Scheduler
Operational
90 days ago
100.0
% uptime
Today
Monitoring API
Operational
90 days ago
99.44
% uptime
Today
Notification Scheduler
Operational
90 days ago
98.68
% uptime
Today
Timeseries API
Degraded Performance
90 days ago
96.26
% uptime
Today
Voyage API
Operational
90 days ago
97.96
% uptime
Today
Voyage Optimizer API
Operational
90 days ago
100.0
% uptime
Today
Voyage Scheduler
Operational
90 days ago
100.0
% uptime
Today
Weather Service
Operational
90 days ago
100.0
% uptime
Today
Kognifai Digital Platform
Operational
90 days ago
98.84
% uptime
Today
Kognifai Core Services
Operational
90 days ago
96.53
% uptime
Today
Global Secure Network
Operational
90 days ago
100.0
% uptime
Today
SSP
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
May 8, 13:48 UTC
Identified -
The VPM problem is identified. will release a hotfix tonight.
May 8, 11:29 UTC
Investigating -
The fleet listing API is currently experiencing slow response times, affecting the following applications and services: My Vessels, Data Explorer, Data Quality, and VPM. The team is actively investigating the issue and working to restore normal performance.
May 8, 11:09 UTC
Completed -
The scheduled maintenance has been completed.
May 8, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:00 UTC
Scheduled -
We will perform planned maintenance to improve Vessel Performance. Users may notice improved KPI visibility, an enhanced map experience, smoother widget interactions, a redesigned fuel consumption chart, and integration with the Trim application. This update also includes naming updates and general fixes and improvements.
May 7, 13:04 UTC
Resolved -
This incident has been resolved.
May 6, 05:19 UTC
Investigating -
Router statuses in Vessel Insight are delayed in updating, which might lead to applications showing the vessel as offline.
May 5, 07:31 UTC
Completed -
The scheduled maintenance has been completed.
Apr 28, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 13:00 UTC
Scheduled -
We will update the Vessel Performance Merchant API with new features. During this time, users may encounter unresponsive dashboards.
Apr 26, 18:53 UTC
Resolved -
This incident has been resolved.
Apr 27, 10:08 UTC
Update -
We are continuing to investigate this issue.
Apr 27, 08:40 UTC
Investigating -
Some customers' Galore V1 APIs are responding slowly or not responding at all. We are actively investigating the issue.
Apr 27, 08:04 UTC